Common Customer Questions
- Click on this Most Recent Orders link.
- Select the order you wish to cancel and click Next.
- Select the Reason for cancellation and click Cancel My Order.
- A verification pop-up appears. Click Yes, Cancel to process your cancellation request.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
To cancel your order, check out the Can I cancel my order? FAQ.
Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Portfolio, and reorder using the merchandise credit.
If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
The "Status" column will indicate if your order has shipped or is still being processed.
If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact Customer Support.
It pays to sign up for emails from Vistaprint. Periodically, we send promotional offers via email to our customers who have chosen to be on our customer email list.
If you received a Vistaprint email containing a promo code, you can apply it towards your order during the checkout process. Look for the Promo Code box at the bottom left of the My Shopping Cart page beside the Product Total summary. Simply enter the coupon code and click Apply. A green message will display above the box when successfuly applied.
Before you submit your order, be sure the final price reflects any promotion you've received. If it doesn't, contact us and we'll figure it out.
Quotes (including shipping & processing) are available from the Pricing tab on any of our product information pages throughout the site.
Note: You might have to scroll down a bit to see the tab.
You can also click here to see full pricing details.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, please contact us and we'll help you out.
Other Timely Topics
We'll show you exact prices when you make your order, but if you'd like to see a list of basic product & shipping costs use our Instant Quote tool.
You can also click the "Get A Quote" link on each product's pricing page.
All our carriers enable us to offer high-quality shipping services at a low cost. The type of packaging is determined based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.