No technical skills required | Expert customer support
Frequently Asked Questions
Do I receive a FREE trial?Back to top
What is included in my website package?Back to top
|Our Basic website package is free for the duration of your subscription. You have paid nothing and will owe nothing. Standard and Premium packages do not include a free trial. These packages will be charged an annual fee at time of checkout.
It takes less than an hour to create your website, after which you can take advantage of the fully customisable features - including URL, text and design - to really get the most from your website.
Can I match my website to my business cards?Back to top
|It all depends on which of our website package you choose: Basic, Standard or Premium. Each package contains a host of handy web design features – for a full list of what’s included here.
How do I cancel my account?Back to top
|Great idea! Yes, all our website templates have been designed to match our business cards. That way you can create a website that’s consistent with your brand.
How do I edit my website?Back to top
|Cancelling your account is easy, just call us at 022-6718 6718. We may ask for your feedback as we’re always looking for ways to improve our service.
Do I need any programming skills to edit my site?Back to top
|Editing and designing your own website is simple using SiteBuilder. It’s an easy-to-use tool that lets you create a professional-looking website in under an hour with no previous web design experience. It’s that straightforward.
You’ll find a link to SiteBuilder on your website dashboard. Your dashboard contains all your account information, plus helpful tips and tools for designing, managing and getting the most from your website. You can start using your website dashboard once you sign up to one of our three website packages.
Need a bit of advice? If you have a question about creating your website, choosing a web template or building new website features, just call one of our friendly web experts on 022-6718 6718.
How long does it take to create a website?Back to top
|Not at all, our SiteBuilder tool shows you how to build a website step by step – it’s really intuitive. We’ve got a host of website templates to choose from which makes creating a website easy. We think you’ll find adding text, images and other content to your website as straightforward as using Microsoft Word.
What internet browsers does my website support?Back to top
|It takes less than an hour to build a website with three great-looking pages. After that, you can use our SiteBuilder to customise your website and build more features into it.
Does it matter if I’m on a Mac or PC?Back to top
|All major internet browsers will be able to view your site. You’ll be able to edit your site in the Vistaprint SiteBuilder using Internet Explorer, Firefox and Chrome.
How many websites can I have?Back to top
|Mac fans and PC lovers alike can build a website with our SiteBuilder. Use your Mac or PC with either Internet Explorer or Firefox and design away!
I already have my own domain name - can I use it with my Vistaprint website?Back to top
|You can build as many Vistaprint websites as you want! Visit our Website Gallery to see the wide variety of designs that we offer and take your pick from over 1,000 website designs. If you create multiple websites you’ll need to use the same credit or debit card.
I already have a website - can I start hosting it at Vistaprint?Back to top
|Yes, we call this feature "Domain Pointing". Depending on your website package, you can point one or more domain names at your website. Click on the "Domain Name Options" link on your Website Dashboard and choose "Use a Domain You Already Own". Enter the domain name that you currently own and would like to point at your Vistaprint website, then contact the registrar you bought your domain name from and supply them with the Vistaprint Domain Name Server information provided. Allow 24-48 hours for your domain pointing to become active.
Can I change my design after my site is created?Back to top
|Only websites created using the Vistaprint SiteBuilder can be hosted by Vistaprint. This lets us provide you with the best support and service at the best price. It is possible, however, to build a new website with Vistaprint and use a domain name you already own.
Can I accept payments on my website?Back to top
|Yes, we’ve made it easy for you to change your website design at any time. Choose from over 1000 designs - we’re sure you’ll find the right one.
Can I tell how many people are viewing my website?Back to top
|Yes. Several of our website packages allow you to accept payments through PayPal or a web store. Each of these packages can be added to your website. There are no monthly fees, lengthy commitments, or approval processes. You pay the standard transaction fees only when your customers actually make a purchase.
What should I do if my website doesn’t appear in Google or other search engine results?Back to top
|Yes, several of our website packages include reporting which lets you see how many people are visiting your site and what pages they’re viewing. Our premium packages also include Advanced Site Activity reporting, so you can see what geographical areas your views are coming from, which search engines people are using to find you, and which websites are referring traffic to your site.
How do I submit my website to search engines?Back to top
|Search engines like Google rank results based on the popularity of a website and how relevant that website’s content is compared to what the user typed into the search box.
So a good way to improve your website’s ranking is to provide useful content and increase the number of other websites linking to your website.
|To help people find your exciting new website, we submit your website address (URL) to Google as part of your website subscription.
For further terms please see - Websites Terms and Conditions
10 million people worldwide trust Vistaprint for affordable online and print solutions.