Common Customer Questions
To Change Order
For most products, yes - you can make design and text edits to your items up until we start printing your items.
If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock/finish, ship speed) please contact us for assistance.
Certain products may not be able to be edited after your order is placed:
- Some photobooks
- Digital products
- Products ordered on the Promotional Products tab
To Cancel Order
- Access your My Account page.
- Click on the View Order History link.
- Click Cancel on the order you wish to cancel. An "Are you sure you want to cancel?" popup will appear.
- Click Cancel My Order.
- Your order will now be canceled. In the status field for that order the word "Cancelled" will appear and the "Cancel" action will be greyed out.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
The order can be cancelled only when in the stages of pre-production. It cannot be cancelled when in production and shipping stages.
We understand how important it is to know the status and whereabouts of your order, so we've put a tracking link in your shipment confirmation email. You can also track your order from your account:
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the "Account Tools" section.
- Click the Track button in the "Actions" column.
- You will see your order details on the next page
- Below the address, delivery and order total details, you will see delivery details such as Status, Courier and a Tracking Number
- On clicking the tracking number, the tracking page for the shipping company will open and display the shipping information for your order
Alternatively, you can track your order using the tracking links below based on the courier information given to you along with the tracking ID.
If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed without receiving your order, please contact Customer Support.
We don’t offer faster/expedited delivery. Be rest assured, we are trying our best to ensure that your order reaches you as soon as possible.
Our delivery days are counted from the day after your order is successfully processed.
Delivery days are Monday through Friday (business days, not calendar days), excluding public holidays.
Delivery locations in metro cities can expect to receive the order in 3 - 4 days. Delivery locations in non-metro cities can expect to receive the order in 4 - 5 days.
Based on your order size, our website pricing factors in a discount of 5%-20% depending on product and quantity. For larger orders, you may still call us to avail discounts
Yes, after you enter your shipping details and proceed with payment options, COD option appears automatically if we offer COD service for your pin-code. In case you do not see this option there, there is no COD delivery for the shipping address given by you- you may accordingly choose to get the product delivered to an alternate pin code with COD facility or pick one of the payment options available.