General Terms & Conditions

Acceptance of General Terms & Conditions

Thank you for visiting www.vistaprint.in (“Site”). Please read these General Terms and Conditions (“Terms”) carefully. In these Terms, the term "you", “your” refers to the user or viewer of the Site and the terms “VistaPrint”, “our”, “us”, “we” refers to Cimpress India Private Limited, a company incorporated under the laws of India and includes its affiliates. These Terms govern your access and use of this Site, which is hosted by Cimpress India Private Limited, a company incorporated under the provisions of the Companies Act, 1956 with its registered office at ‘C Block’ Voltas Premises, T.B. Kadam Marg, Chinchpokli, Mumbai-400033.

By accessing and/or using this Site, you confirm that you are competent to contract under the relevant local laws and that you agree to be bound by these Terms and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms. VistaPrint reserves the right to make changes to the Site and/or update these Terms at its discretion at any time without prior notice. Any change or modification to the Terms will be effective from the date of such update on the Site. Your continued use of the Site following the modifications to the Terms constitutes your acceptance of the modified Terms.

You further agree that we may provide all legal communications and notices to you electronically by posting them on our Site or, at our election, by sending an e-mail to the e-mail address provided by you to us when you registered on our Site. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

Eligibility to Use

Use of the Site is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents etc. shall not be eligible to use the Site.

Any minor desirous to use or transact on the Site, is required to conduct such transaction only through their legal guardian or parents.

By accepting the Terms or using or transacting on the Site, you irrevocably declare and undertake that you are of legal age i.e., 18 years or older, of sound mind, and capable of entering a binding contract and such usage shall be deemed to form a contract between the Site and such User to the extent permissible under applicable laws.

Intellectual Property Rights

This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, video, audio, music, software tools, stock images and footage from stock providers and other information (referred to herein as “VistaPrint Content”). This Site and all VistaPrint Content are the intellectual property of Vistaprint and/or its licensors. All rights in this Site and VistaPrint Content are reserved worldwide. It is strictly prohibited to sell, license, rent, modify, retain, copy, reproduce, distribute, publish, or use any portion of the VistaPrint Content except to the extent as expressly allowed in these Terms. VistaPrint reserves the right to add to, delete from, or modify any part of VistaPrint Content at any time without prior notice. You acknowledge that such an act may result in you losing access to any VistaPrint Content saved by you or otherwise accessible by you by virtue of being registered on the Site, including any content uploaded by you for creating any Product to be ordered from VistaPrint. Any modifications to VistaPrint Content remain the property of VistaPrint and/or its licensors.

Except as otherwise provided for in the Product offer itself, the logo design tools and services provided on this Site employ a limited number of elements, including icons, fonts, colour schemes, and design effects. VistaPrint reserves the right to use all such elements and to make all such elements available for use by other parties in the future. You agree to access and use the Site, the VistaPrint Content and logo design tools strictly in accordance with these Terms You acknowledge that by virtue of your creating an account with us and/or using and/or accessing the Site, the VistaPrint Content, and/or the design tools, you do not obtain any right or claim to any of the individual logo design elements available on the Site, through your creation of a logo design and/or your incorporation of a template logo design as available on the Site into one or more products which you order from VistaPrint. You are aware and acknowledge that other VistaPrint customers may use the same logo design tools and the template logo designs as available on the Site to create designs, logos or other products incorporating such designs and/or logos that have similar or identical combinations of these elements and VistaPrint does not guarantee that your logo will not have similarities to logos designed and used by other parties. VistaPrint provides no warranty of any kind that logo designs created by you using the design tools will not infringe, or be subject to a claim of infringing, any trademark, or other intellectual property rights of another party. It is solely your responsibility to obtain independent legal advice regarding whether the logo design created by you on VistaPrint is legally available for your use and does not infringe the rights of another party. VistaPrint shall have no liability to you in this regard.

Use of Site

Before you can place an order online or use certain of the services or features offered on this Site, you will need a Vista account. We provide a single sign-on functionality, which allows us to offer features such as the ability to use your log-in credentials across VistaPrint, VistaCreate and 99design by Vista. Please read our Vista Account Terms.

By reason of you agreeing to these Terms and registering for a Vista account, you are granted permission to access and use this Site and VistaPrint Content including the logo design tool as available on the Site for the sole purpose of preparing, creating, designing, evaluating, and ordering products or services solely through VistaPrint (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the VistaPrint Content is authorized or permitted. Obtaining Products from VistaPrint does not entitle you to use any portion of VistaPrint Content apart from the finished Products as they are supplied by Vistaprint. You represent, warrant and confirm that where the Products contain any text, image, design, trademark, service mark, or any copyrighted work of any third party you have obtained appropriate permission, consent, no-objection, authorisation from such third party for such use prior to ordering the Products and shall provide a copy of such permission, consent, no-objection, authorisation to VistaPrint upon a request being made by VistaPrint in this regard. You further, represent, warrant and confirm to VistaPrint that the Products ordered by you and made and printed for you by VistaPrint do not infringe upon any rights of any third party, including copyright, trademark, tradename, right of publicity or privacy, and shall not cause libel, defame, abuse, harass, stalk, threaten or violate the legal right of any third party. You further agree that you will not publish, produce, post, upload, distribute or disseminate any inappropriate, profane, defamatory, hateful, infringing, obscene, indecent, or unlawful topic, name, material or information. By placing an order on this Site, you warrant that you have obtained all the necessary permission, consent, no-objection, authorisation, right and authority to place the order for the Products and you authorize VistaPrint to produce the Products on your behalf.

You may not use this Site to send or use e-cards in any manner that would constitute the transmission of Spam or unsolicited e-mails. You may not use scripting or other programs to automate the creation and/or transmission of e-cards. VistaPrint reserves the right, in its sole discretion, at any time, and without prior notice, to limit the number of recipients to which you may send an e-card and/or limit the number of e-cards that you may send.

You agree to use this Site in a responsible manner that is in full compliance with these Terms and with your local laws and regulations, including export and import regulations.
You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, obscene, malicious, or otherwise objectionable. VistaPrint reserves the right, in Vistaprint’s sole discretion and without prior notice, to refuse to accept, or maintain any images, document layouts, templates, artwork, text, graphics, illustrations, logos, photos, audio, video, music, fonts, blog posts, trademarks, service marks, or other content uploaded or otherwise provided by you to VistaPrint (“User Content”) or to process any order at any time and without assigning any reason. VistaPrint also may terminate its service to and/or the accounts of customers found to be using VistaPrint to engage in undesirable activities or otherwise violating these Terms.

You are solely responsible for your use of VistaPrint Content in combination with any User Content you incorporate into your Products.

VistaPrint makes no representations concerning any content posted or produced by others through the Site. Vistaprint is not responsible for anything produced on the Site or by using the tools available on the Site, including but not limited to the accuracy, copyright compliance, legality, or decency of content produced by you through the Site. You release us from all liability relating or arising out of that content created by you and/or made by VistaPrint pursuant to an order placed by you on the Site.
You agree to not create and content or order any Product displaying any content which is (i) in violation of the Emblems and Names (Prevention of Improper Use) Act, 1950, and the rules, schemes, guidelines issued thereunder, or (ii) showing a person to be a representative of a constituency as referred to in The Representation of the People Act, 1951, or any authority referred to thereunder. You alone shall be responsible for any liability arising out of such content or Product.

In the circumstance where VistaPrint suspects your use of the Site and/or the VistaPrint Content thereof or User Content to be unlawful, then notwithstanding any other rights available to VistaPrint under these Terms and in law, VistaPrint may report such suspected unlawful activity to law enforcement officials, and/or the relevant regulatory authority, and disclose such information relating to your Vista account, as maybe necessary or called upon by such officials or authority including information relating to the email address(es) provided by you, contact details, usage history, posted materials, IP addresses and traffic information.

Taxes

You agree to pay GST or other similar taxes, whether international, national, state, or local, however designated, which are levied or imposed or may be levied or imposed, with respect to any Product ordered by you on the Site. You shall also be responsible and liable for any fees, including attorney and collection fees, that VistaPrint may incur in its efforts to collect any remaining balances due from you. This Section shall in no way limit any other remedies available to VistaPrint at law or in equity.

You agree to mention GST registration number and Entity Name, if applicable. You shall ensure that the GST registration number and the Entity Name, if applicable, corresponds to the billing address provided, as no change in the said details will be allowed once the order is placed.

You further acknowledge that VistaPrint will not be responsible for verification of GST registration number and the Entity name, if applicable. Any tax liability arising consequent to non-compliance of law or due to furnishing of incorrect GST registration number and the Entity name, if applicable, shall be borne by You. In the event, you fail to furnish GST registration number at the time of placing the order, you shall be treated as ‘unregistered’. In such circumstances you may not be able to avail any input tax credit. You are advised to independently assess your tax liability in such circumstances.

In any case, the liability of VistaPrint under GST would be limited to the amount of tax charged by VistaPrint.

Shipping and Delivery

All Products purchased from the Site shall be delivered to the Member by the Logistics Partner engaged by VistaPrint.

VistaPrint will endeavor to exercise its best efforts to provide expeditious delivery of the products on the estimated arrival date while placing the order. However, VistaPrint cannot accept liability or be held financially responsible under any circumstances for any delay in delivery regardless of cause of such delay. Estimated Arrival Date is purely indicative and is subject to change due to change in conditions post placement of order. VistaPrint disclaims any claims or liabilities arising from any delays or and damages for goods in transit. VistaPrint shall not be held responsible and will bear no liability for delays or and damages caused by but not limited to bad weather, flight delays, political disruptions, other unforeseen circumstances. Any reasonable delay beyond Vistaprint’s control will not constitute as a deficiency of service on the part of VistaPrint.

You undertake to provide accurate postal address to facilitate delivery by VistaPrint. Incomplete address details are likely to result in loss or delay of shipment. VistaPrint will not be held liable for delays or loss of shipments, or any other loss caused due to inaccurate and incomplete address. You will be liable to pay for the product or service which is undelivered for want of completeness/accuracy of address provided at the time of placing the order. VistaPrint will not be held liable for misplaced, lost shipments, delays, incorrect deliveries, or any other loss caused to the member.

Some deliveries are subject to factors outside of our control. This includes, but is not limited to, unforeseen geopolitical events, international trade complications, state laws and terms and conditions or limitations imposed by our delivery partners. If we are unable to deliver a product due to these factors, we will either issue a refund or provide credit for any amount received in advance from the sale of such Product. VistaPrint will not be held liable for the non-delivery of products resulting from these factors.

You acknowledge that where you request for a change to the Product, address, or any other details pertaining to the Product or service provided by VistaPrint subsequent to placement of order, such a change will result in change to the original Estimated Arrival Date, subject to availability of the Product at the time and post such change request. While VistaPrint will endeavor to accommodate such changes requested subsequent to placement of an order, VistaPrint shall not be held liable under any circumstances for non-execution of such change requests.

VistaPrint shall be entitled to dispose the Products ordered by the you in the event that you are not available for delivery or refuse a second delivery within 7 days of first delivery attempt. While all reasonable care and precautions are taken while disposing off a Product, VistaPrint shall not be liable in any manner whatsoever for any misuse of the Product post such disposal thereof by VistaPrint.

Cash on Delivery (COD)

We provide the cash on delivery facility for our valued customers. Cash on delivery is available only for select pin codes and hence the orders will be confirmed if your pin code is serviceable.

You can pay using cash or by card (if accepted by Vistaprint’s Logistics Partner) at the time of delivery of order placed under COD. Except by cash or card, no other mode of payment will be accepted for COD orders.

You shall be required to pay the amount as stated on the shipping label for all Cash on Delivery Orders. In case of split shipment of single order or consolidation of multiple orders, the value on the shipping label might not correspond to the product delivered. In case of over payments for such shipments, VistaPrint will refund any excess cash received to you on request to the Bank Account details provided by you. Such refund will be processed provided there is a confirmation of cash received from the Logistics Partner.

By selecting the COD option, the member is agreeing to pay the order value on delivery. VistaPrint reserves the right to take suitable action including but not limited to account suspension, recovery proceedings and such other legal course as may be advised against you.

Pricing Policy

All prices, fees, discounts, and promotions posted on the Site are subject to change without notice and are not guaranteed. Placing a product in your cart does not reserve the price shown at that time. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. VistaPrint shall not be held liable for any fluctuations in the price of the Product.

Refunds

Refund, if any, shall be made at the same issuing bank through which the Product/Service was purchased. For cash on delivery transactions, the Member has the option to receive the refund in any bank account via NEFT and it is the responsibility of the Member to share the valid bank details to avail the said return. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). Refunds may be supported for select banks. Where a bank is not supported for processing refunds, you will be required to share alternate bank account details with us for processing the refund. Refund shall be conditional and shall be with recourse available to VistaPrint in case of any misuse by you. We may also request you for additional documents for verification.

VistaPrint reserves the right to refuse to process transactions from you if you have a prior history of questionable charges including without limitation breach of any agreements by you with VistaPrint or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

On request from You , VistaPrint will provide ARN (Acquirer Reference Number) or UTR (Unique Transaction Reference Number) to you for refunds made to you. However, in an event of non-receipt of such a refund in the designated Bank Account it will be your the responsibility to provide VistaPrint with the set of documents required to support the claim of non-receipt.

VistaPrint through its payments service provider shall initiate the refund procedure subject to satisfactory verification of the documents provided by the member.

If you chose to avail Merchant Credit in lieu of refund, such credit will be available for use by you for a period of (45) forty-five days. Post such period, the Merchant Credit shall lapse and would not be usable for any future payments by you .

NQA/Product Related Issues:

Any issues with the Product will need to be highlighted to our customer care within 15 days of receiving your order. Vistaprint is entitled to deny any claims beyond this reasonable period.

Return Pickup

Once you raise any issue about the Product delivered to our customer care team, we will ensure a quick, easy and seamless refund. You may be requested to return the Product in question as a prerequisite for processing refund. We will perform a simple quality check once we receive the Product back to our warehouse, before processing the refund.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new request, if item meets the criteria and is within the specified return/exchange period. For more details, please call our customer care.

Transfer of Title

You agree that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

Indemnification

You agree that you shall indemnify VistaPrint, our VistaPrint Affiliates, our and their directors, officers, employees and agents, and all parties from whom VistaPrint has licensed portions of VistaPrint Content, and their respective directors, officers, employees, contractors, agents, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms or any applicable laws; (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the VistaPrint Content and that you uploaded or otherwise provided to VistaPrint or incorporated into Products. VistaPrint reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of VistaPrint. VistaPrint will use reasonable efforts to notify you of any such, claim, action or proceeding upon becoming aware of it.

Disclaimer of Warranty

THE SITE AND VISTAPRINT CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. WHILE WE MAKE REASONABLE EFFORTS TO ACCURATELY DISPLAY THE ATTRIBUTES OF PRODUCTS, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS ARE ACCURATE, RELIABLE AND ERROR-FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract ("consumer guarantees"), or only limited in certain circumstances, and nothing in these Terms alter those consumer guarantees if applicable to you. Nothing contained in these Terms shall be illegal or voidable by reason of containing any provision which could be interpreted as limiting any of consumer guarantees available to you. If those consumer guarantees apply to you, and VistaPrint cannot legally exclude any consumer guarantees, then to the maximum extent permitted by law, VistaPrint: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of VistaPrint to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond Vistaprint’s control and may not be covered by the Satisfaction Guarantee. Please note that VistaPrint shall not be responsible for: spelling, punctuation or grammatical errors made by you, inferior quality or low-resolution of uploaded images, design errors introduced by you in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the Products arising after delivery to you. Please preview your designs carefully and correct any mistakes and satisfy yourself prior to placing your order. VistaPrint does not proof documents created by its users prior to processing any Product.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL VISTAPRINT OR ITS LICENSORS, SUPPLIERS, OR VENDORS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS OF ANY OF THEM, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT VISTAPRINT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM VISTAPRINT OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL VISTAPRINT BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT OR OUR SUPPLIED PRODUCTS OR SERVICES. IF YOU LIVE IN A COUNTRY OR STATE THAT DOES NOT ALLOW ANY OF THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY OR ANY OF THE DISCLAIMERS OF WARRANTIES IN THE ABOVE SECTION, SUCH EXCLUSIONS OR LIMITATIONS WILL NOT APPLY TO YOU BUT ONLY TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE NOT ALLOWED. IN SUCH CASE, SUCH EXCLUSIONS OR LIMITATIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Site Feedback

Any comments, suggestions, proposals, or other feedback (collectively “Feedback”) provided to VistaPrint in connection with the operation or content of this Site or any of our offered and/or supplied Products shall be provided by you and received by VistaPrint on a non-confidential basis. All such Feedback shall become the exclusive property of VistaPrint. By submitting any such Feedback to VistaPrint, you agree that you are transferring and assigning, at no charge, all your right, title, and interest in the Feedback, including all copyrights and other intellectual property rights. You agree that VistaPrint shall be free to use such Feedback on an unrestricted basis.

Grievance/Nodal/Compliance Officer
Grievance/Nodal/Compliance Officer Name: Vrushali Mundhwa, Customer Service
Email Id : [email protected].
Customer Care Number: 02522-669393

Dispute Resolution

At VistaPrint, we are committed towards ensuring that disputes between the Parties are settled amicably by way of the dispute resolution mechanisms and procedures.

You may reach out to our customer support at 02522-669393 (Monday to Friday) from 9:00am - 9:00pm and on Saturday & Sunday from 9:00 a.m. to 6:00 p.m. (Indian Standard Time) or access the help center at https://www.vistaprint.in/customer-care/help-centre/

In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 30 (Thirty) calendar days, gives a notice to this effect, to the other party in writing.

Governing Law

All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the United States of America. All other matters relating to your access to, or use of this Site shall be governed by the laws of India. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Mumbai, India. The courts in Mumbai shall have exclusive jurisdiction in respect of any matters arising here from. You agree to submit to the jurisdiction of courts of Mumbai, India and agree that venue in these courts is proper in any such legal action or proceeding.